Technical and Engineering Services

The FTCL Group provides an array of technical engineering services through its network of operations in Greater China (including Hong Kong). A description of the technical and engineering services provided are as follows:

After-sales services

After-sales services include production line consulting, installation, commissioning, warranty, out of warranty service, overhaul and upgrades. It has an established team of professional and qualified engineers that undertake after-sales services on-site as well as through its network of service centres in Greater China.

Overhaul services include system software upgrade, parts replacement, key component refurbishment and mechanical parts lubrication.

Each of its service centres maintain comprehensive inventory of spare parts to ensure timely repair of equipment and systems provided.

Production equipment line and process support services

Production equipment line and process support services include customisation and specialist tooling. Line optimisation for customers’ specific needs, operator training in process, operation and first level maintenance are also FTCL’s competences in giving its customers the competitive edge.

Application software and automation

Seeking to provide a total solution to its customers, the FTCL Group’s technology team is able to design and develop middle-ware and customise software to link main computer systems to production equipment on-site.

Asset management services

Asset management services include supporting the customer to manage their production assets over their full life to minimise the effective ownership cost. Services include relocation of equipment, installation and re-commissioning, improvement and upgrading of existing production equipment, spare parts management, and third party management to facilitate the trade-in of customers’ used equipment.

With all the above value added services that customers demand today, FTCL group ensures its CUSTOMER satisfaction is the focus of its business operations.

The FTCL Group’s customers are in the semiconductor and high-end PCBA industries. These industries have intrinsically high quality assurance policies, processes and procedures complementing the general ISO9001 global standards and certification.

For more than 20 years, the FTCL Group has provided PCBA and semiconductor production line equipment in accordance with its customers’ requirements which, inter alia, involve complying with various standards at an industry sector level, country standard level, SEMI standards and IPC standards.

The machinery supplied and distributed by FTCL is sourced from reputable manufacturers, such as Fuji Machine Manufacturing (Japan) and Orthodyne Electronics, and they are dependent on the quality control procedures of their business partners.

As the customers in the electronics industry operate in a highly competitive environment, timely production and delivery of quality products are critical to maintaining their competitive edge.

The FTCL Group therefore aspires to provide the best after-sales service to their customers to minimise unnecessary delays due to machinery breakdown. To achieve this goal, they have dedicated and committed technicians on 24-hour stand-by to respond quickly to their customers, including the provision of technical consultation and on-site service support. They have also stationed technicians in several locations in China close to where their main customers operate in order to minimise their response time in attending to the needs of their customers.

In order to enhance the productivity and efficiency of its employees, the FTCL Group has established and implemented various training programmes such as product training for the frontline sales and service staff. Furthermore, employees at the managerial and supervisory level will undergo leadership and management training on a regular basis. Employees who wish to upgrade themselves will also be sponsored by the FTCL Group to undertake external seminars or workshops to enhance their technical and management know-how.

The FTCL Group has always emphasised the importance of training. The FTCL staff is provided with various training opportunities ranging from management training (e.g. Change Management, Performance Management and Target Selection workshops and Team Building) to frontline sales training and customer service training. On the technical side, the FTCL sales engineers and technical professionals will also get the opportunity to be trained on product knowledge where certification is usually required after appropriate examinations or assessments. A comprehensive orientation program is also available for newly joined staff in the FTCL Group.